Payment options
You can pay with : Dankort, Visa/Dankort, Euro/Mastercard, Maestro, Visa Electron and American Express.
Price and currency of payment
All the prices are in DKK (Danish Krone) and inclusive of 25% VAT
Shipping /Delivery options & price
We are currently offering delivery only in Denmark with ambition to go Global. All delivery are handled with the best available shipping provider in Denmark. We charge DKK 39 for shipping orders within Denmark. We aim to dispatch in 2-3 days after the payment in made and received by us. In case of delay we will reach out to you Immediately to update on the status of delivery.
Right of cancelation & return
Your right to withdrawal within 14 days of receipt of order is preserved with us. We consider receipt as when the shipping company confirms the receipt of order.
You will have to receive the order before you can send the cancelation/refund request on our email i.e. niaz@niaz.dk with subject as “Return/ Cancelation – Your Order No. xxxxx “.
You must pay for the package to be returned, and you are responsible if damage occurs during transport. Please be sure to pack your items in correct and proper packaging.
Refund
Right of appeal
If you as a consumer want to complain about your purchase, please contact: niaz@niaz.dk or phone no: +45 71875010
If we do not succeed in finding a solution, you can send a complaint to:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
If you live in an EU country other than Denmark, you can complain to the EU Commission’s online complaint portal here – http://ec.europa.eu/odr
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal information that is necessary to be able to deliver the item to you.
The personal information is registered with us and stored for five years, after which the information is deleted.
In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data responsible for www.niaz.dk is our company.
You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: niaz@niaz.dk